Terms of Service

What we provide

Lux is a voice math tutor for kids in elementary school. It sees the worksheet through a camera, talks it through with the kid, and sends the parent a note after every session. This is a digital service. There are no physical goods, and nothing is shipped.

Who may subscribe

A parent or legal guardian, 18 or older, holds the account and the subscription. Kids use Lux under that parent’s account and with their consent. That parent may invite up to three more people into the kids’ circle to see the sessions and get the notes: another parent or guardian, or someone who helps the kids learn, such as a teacher, a tutor, or a relative. Each one agrees to these terms when they join. Only the parent who holds the subscription pays for it and chooses which emails each person gets. See our COPPA policy for how we handle children’s data.

Price

Lux is priced per kid: $79 a month. From time to time we run a special price of $59 a month. A kid subscribed while it runs keeps $59 for as long as the kid’s subscription stays active. If it is cancelled, the special price ends with it. Every month includes 20 hours of live sessions.

You can also pay yearly: ten months’ price for twelve months, so $790 a year, or $590 at the special price. The 20 hours still apply to each month of the year.

If the regular price ever changes, we email you at least 30 days before it applies to you. The $59 subscription price stays the same while subscribed.

Billing

Lux is a recurring subscription, processed by Stripe. On the monthly plan you are billed each month on the date you started. On the yearly plan you pay for the year up front and are billed again on the same date each year. There is no setup fee. If a payment fails, we retry it and email you. Sessions pause if payment stays unresolved.

Cancellation

Cancel at any time, from your account or by emailing hello@learnwithlux.com. Cancelling stops the next renewal. Sessions keep working until the end of the month, or the year, you have already paid for.

Refunds

On the yearly plan, you get a full refund if you ask within 14 days of paying. After that, we do not refund the rest of the year, and sessions keep working until it ends.

On the monthly plan, we do not refund part of a cancelled month, because the service was available for that month.

If we fail to deliver the service you paid for, through an outage, a billing error, or our own mistake, we refund that time in full. Email us and we will resolve it.

How Lux helps

Lux guides a kid to work out each answer: it asks questions, gives small hints, and checks each step. It is a learning aid, not a replacement for a teacher or a parent. It can make mistakes. Check anything that matters, and tell us when it gets something wrong.

Contact

Questions about these terms: hello@learnwithlux.com.